I chose the phrase, "If it's not obvious to them, it's not obvious" because it is a statement that I absolutely identify with. When my laptop began to malfunction last year, I sought help from the company only to be talked down to as they questioned me in what was wrong with my computer. While I have grown up with technology, this is my first laptop and I had no base knowledge through which I could fix it. When I called to ask for help, they acted as though the information was obvious, yet I had no concept of how to fix my laptop. Although I was actually right, it was still frustrating to face computer specialists who speak down to me because I do not understand. The statement which I will need to work towards is "
Don't take the keyboard. Let them do all the typing, even if it's slower that way, and even if you have to point them to every key they need to type. That's the only way they're going to learn from the interaction". While I have no excuse for being bad at this as I am an education major, I have a very hard time sitting back and watching students struggle, thus I have a tendency to take over rather than just instructing them through the process. This is definitely something for me to work on.
The first phrase ("If it's not obvious to them, it's not obvious") is very applicable to our project. Since we now understand the concept well, we can not forget that the people we are explaining it to do not understand.
http://polaris.gseis.ucla.edu/pagre/how-to-help.html
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